A Little About Us
Evolve Vacation Rental Network is a high growth, Denver-based startup that is redefining vacation rental management and we’re looking for a smart, passionate, and entrepreneurial individual to join us.
Our team is on a mission to make vacation rental easy for everyone. We provide homeowners with the easiest and most effective way to generate rental income, while offering travelers the world's best booking experience.
We're conveniently located in Downtown Denver offering easy access to the Cherry Creek Bike Path, RTD Light Rail, as well as all the great restaurants, cafes, and coffee shops the city has to offer! Oh, and we also like to have a lot of fun.
We’re on the hunt for a Claims Resolution Associate! The ideal candidate is a communication champion who can skillfully investigate claims and enjoys on-the-spot problem-solving. Your voice will be representative of the Evolve brand, so you will need to be a pillar of professionalism and a reliable resource for knowledge about the company and our core values. If that sounds like you, please read on.
As a Claims Resolution Associate on our Homeowner Support Team, you will work to resolve post-booking related issues reported by our homeowners and partners. This includes navigating after-stay related issues, including damages and additional charges. This position requires a high level of organization, as the main focus will be managing claims and following up with clients to request any needed documentation.
You will be tasked with advocating on behalf of our homeowners and coaching them through Evolve’s resolution process. Daily tasks include organizing and submitting claims to our insurance provider and answering calls related to after-stay issues. You will also be expected to provide tailored suggestions on how to mitigate similar issues in the future.
This team is a critical element to Evolve’s success, and those in this role frequently communicate internally with other teams and externally with our homeowners and partners. This role will require an individual who is available during Evolve’s regular business hours, as well as some holidays and weekends.
Evolve Vacation Rental Network is an equal opportunity employer.