A Little About Us
Evolve Vacation Rental Network is a high growth, Denver-based startup that is redefining vacation rental management and we’re looking for a smart, passionate, and entrepreneurial individual to join us.
Our team is on a mission to make vacation rental easy for everyone. We provide homeowners with the easiest and most effective way to generate rental income, while offering travelers the world's best booking experience.
We're conveniently located in Downtown Denver offering easy access to the Cherry Creek Bike Path, RTD Light Rail, as well as all the great restaurants, cafes, and coffee shops the city has to offer! Oh, and we also like to have a lot of fun.
We’re on the hunt for a Claims Resolution Specialist! This individual is a communication champion who can skillfully investigate claims and enjoys on-the-spot problem solving. His or her voice will be representative of the Evolve brand, so this individual will need to be a pillar of professionalism, a reliable source of information about the company, and a representative of our core values. If that sounds like you, read on.
As a Claims Resolution Specialist on our Homeowner Support Team, you will work to with our homeowners and partners to resolve post-booking issues. This includes (but is not limited to): insurance claims for damages, incident reports and credit card payment reversals.
The Claims Resolution Specialist will advocate on behalf of our homeowners and coach them through our resolution process. Because post-booking issues can be stressful for homeowners, you must be able provide world-class service to reach a solution that encourages continued trust in Evolve’s services. Your team manager will provide support, but you’ll have freedom to make real-time decisions on how to best resolve post-booking issues and provide suggestions for how to mitigate issues in the future.
This role is critical to Evolve’s success, and the ideal candidate is someone who feels comfortable communicating with internal teams, as well as with our homeowners and partners. The Claims Resolution Specialist must available during Evolve’s regular business hours, as well as some holidays and weekends.
Evolve Vacation Rental Network is an equal opportunity employer.