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Customer Experience Specialist

A Little About Us

Evolve Vacation Rental Network is a high growth, Denver-based startup that is changing the landscape of the vacation rental industry and we’re looking for a smart, passionate and entrepreneurial individual to join our Travel Advisor team.

Evolve is an online booking agency for vacation rental properties. We partner with vacation rental owners and managers to provide online marketing and booking services, while offering travelers the world's best vacation rental booking experience.

The Position:

Do you aspire to be a part of a team that leaves it all on the field in the name of customer service? Can you thrive in a fast-paced environment of on-the-spot problem solving? Evolve is currently in the process of scaling our Customer Experience Team and are looking for people like you!

Evolve’s Customer Experience Team is focused on supporting guests throughout their vacation rental experience. Our team takes customer experience very seriously. We believe in creating customers for life, one experience at a time. This job is not for everyone. However, if you wish to provide a next-level experience to guests while working with a team that feels like family, we want to hear from you.

Responsibilities:

  • Assist customers with reservations changes
  • Use creative problem-solving to create an unparalleled guest experience
  • Analyze customer feed-back and provide strategic direction for on-going initiatives
  • Be there for homeowners and guests when they need us the most

Requirements:

  • Excellent verbal and written communication skills
  • Creative and highly-skilled problem solver
  • Flexible hours and availability extending into nights, weekend, and holidays
  • Start-up worthy: maniacal work ethic, run-through-brick-walls mentality, thrive in a fluid environment with rapidly changing priorities, and not afraid to work on any assignment thrown your way because everything is important in a startup.

Education

  • Four-year undergraduate degree 

Benefits

  • A VOICE - Our innovation framework encourages you to pitch your ideas and make real changes at Evolve. Half our current departments were launched by employees!
  • CAREER GROWTH - We promote from within, and often. Over 75% of our department managers – and half our leadership team – started at Evolve in entry-level positions.
  • COMMUNITY - It’s easy to make friends at Evolve, and we work hard to keep community strong with our weekly Town Hall sessions and lots of company-sponsored events.
  • TRANSPARENCY - Every month, our co-founders tell us how the company is performing, explain where we’re headed next, and recognize team members for jobs well done.
  • HANDS-ON EDUCATION - We learn every day, and expect you to, too. We can’t wait to hear your ideas for how to improve Evolve, and we’ll gladly invest in your education.

Evolve Vacation Rental Network is an equal opportunity employer.  

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